Last Updated: September 2025
At Leather Genesis, we want you to love your purchase. If something isn’t right, we make it simple to return or exchange your item, as long as it meets the conditions below.
You may request a return or exchange if:
We cannot accept returns or exchanges if the product shows signs of wear, damage, or alteration.
Some items are not eligible for return or exchange, including:
Please include:
First & Last Name
Order Number
Reason for Return or Exchange
Photos of the item (if damaged or defective)
Ship the Item Back
Pack the product securely in its original packaging.
Use a trackable shipping method.
Customers are responsible for return shipping costs, unless the return is due to our error (wrong item sent) or a defective product.
Approved refunds will be processed to your original payment method within 5 business days after we receive and inspect the item.
Depending on your bank or payment provider, refunds may take up to 10 business days to appear in your account.
Shipping fees are non-refundable, unless the return is due to our error.
Exchanges are subject to product availability.
If the requested item is out of stock, we will issue a refund instead.
Exchange shipping costs are the responsibility of the customer, unless due to a defect or error on our part.
If you receive a damaged or defective product:
Contact us within 48 hours of delivery.
Provide clear photos of the damage/defect and your order number.
We will arrange for a replacement or a full refund at no extra cost to you.
Email: info@leathergenesis.com
Phone: +92 347 3933 413
Address: Flat No. G-007/B, Ayesha Nagar Apartment, Liaquatabad, Karachi 75900, Pakistan
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (PKT)
+1 716-325-4743
info@leathergenesis.com
